Administrative/ Customer Service Résumé — After

Summary: I gravitate to roles in which I can solve problems and find solutions to the challenges and inquiries clients are facing and support the company’s day-to-day business operations.

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— Bilingual: Spanish/ English           — NPA Works Software

— Microsoft Office Suite                   — Type 60+ WPM

— Google Applications                      — Multi-line Phone Systems

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  • Handle multi-lined phones
  • Manage files and databases
  • Prepare documents & reports
  • Direct calls to appropriate dept.
  • Sort and distribute mail
  • Inventory and reorder of supplies
  • Greet clients and guests
  • Receive vendors
  • Prepared packages for pick up
  • Records & logs messages
  • Update appointments
  • Schedule & confirm meetings
  • Support  upper management
  • Scan & file documents Screen calls
  • Build rapport & relationships clients and customers
  • Assist 3rd Party Vendors
  • Work closely w/ HR in resolving internal obstacles
  • Follow protocol in resolving challenges
  • Support IT in resolving office & field technical problems
  • Escalate external issues
  • Reconciles service reports with Accounting Dept.
  • Support Field Staff

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 Intercare Therapy, Inc., Client Support Coordinator, Los Angles Sep. 2014 –Present

 Party On Rentals, Customer Service Representative, Los Angeles Aug 2013 – Aug. 2014

● Plycon Transportation Group, Receptionist, Torrance Jun. 2012 – Aug. 2013

● A Place Called Home, Administrative Assistant, Los Angeles Feb. 2012 – Jun. 2012

● Venture Matrix Inc., Administrative Assistant / Secretary, Torrance Jan. 2009 – May 2010

● Source One Marketing, Direct Marketing Rep, Culver City Apr. 2008 – Jan. 2009

● Apple One, Data Entry / Administrative Assistant, Compton Apr. 2007 – Nov. 2007

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Education: El Camino College, A.A. Degree in Behavioral Science Expected Grad: 2018

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